Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect personal data when you register, use our services or visit our site. We respect your privacy and aim to be clear about the types of information we handle, why we process it and how you can manage your data. Please read the sections below for details on data categories, your rights and how to contact us.
Types of data we collect
We collect several categories of information to operate accounts, process payments and provide services. This includes personal details you provide directly, technical information collected automatically and records of your transactions and activity.
Personal data
Personal data covers information you give us when registering or verifying your account. Typical items include name, date of birth, contact details (email, postal address, phone), identity documents provided for verification, and payment details required to process deposits and withdrawals.
Technical data
Technical data is gathered automatically when you use our services. Examples are IP address, device and browser type, operating system, screen resolution, log files, referral data and session identifiers. We also use cookies and similar technologies to support functionality and analytics.
Transactional data
Transactional data includes account activity such as deposits, withdrawals, bets and game history, timestamps, transaction amounts and cashier activity. We keep these records to manage your account, reconcile payments and meet legal or audit requirements.
How we use your information
We process data to create and maintain your account, verify identity, process payments, detect and prevent fraud, provide customer support and comply with applicable obligations. With your consent we may send marketing communications, which you can opt out of at any time. We also analyse data to improve service reliability and performance.
Data protection practices
We use reasonable technical and organisational measures to protect personal data, such as encrypted transmission, access controls and secure storage. Access to personal data is limited to authorised staff and contracted service providers who require it to perform their duties. We retain information only as long as necessary for the purposes set out or to meet legal requirements.
Cookies and tracking technologies
Cookies and similar tools help the site function, remember preferences and collect usage statistics. We use essential cookies for account and security functions, performance cookies for analytics and optional cookies for preferences and targeting. You can manage cookie settings through your browser or via the cookie controls on our site.
User rights
You have rights to access the personal data we hold about you, request correction, restriction or deletion, object to certain processing and request a copy in a portable format where applicable. You may also withdraw consent to marketing at any time. We will verify identity before acting on requests.
Access, correction and deletion
To update or request deletion of your data use your account settings or contact our privacy team at [email protected]. We may need to retain certain information to prevent fraud, resolve disputes or meet legal obligations. Requests are processed in line with applicable law.
Information sharing and third parties
We share data with payment processors, identity verification providers, analytics and hosting partners, and with authorities when required by law. Third-party providers act under contract and are required to protect your information. We limit sharing to what is necessary to provide services or comply with legal obligations.
Privacy policy updates
We may update this policy to reflect changes in our services or legal obligations. Any material changes will be posted on the site and, where appropriate, communicated through your account. Please review the policy periodically to stay informed about how we handle your data.